Contact & Support
We're easy to reach.
And we actually respond.
Email us at support@catskills.co or use the form below. We respond within 1–2 business days. Your cat may be faster. We are not.
What can we help with?
Refunds and guarantee claims
If something isn't working, you're covered. Share your order number and a short note on what happened. See our 30-Day Guarantee for full details.
Order status and shipping
Orders ship within 24–48 hours. If your tracking hasn't updated or something arrived damaged, reach out with your order number and a photo if applicable.
Subscription management
You can pause, adjust, or cancel anytime through your account portal. If you're having trouble accessing it or need a change made urgently, contact us at least 2 business days before your next shipment.
Send us a message