Our Guarantee
We refund you.
Keep the remaining litter.
Trying it should not feel risky.
If your cat refuses it, your place still smells, or it's simply not better than what you had: contact us within 30 days of delivery. We'll refund your order. You don't need to ship anything back.
What it covers
Your cat refuses it
After a full 5-day transition, some cats still won't switch. That's a valid reason. No explanation needed.
Your place still smells
If odor control doesn't meet the standard we describe, that's on us. Contact us and we'll make it right.
It's not better than your current litter
You tried it honestly. It didn't earn the switch. We're not going to argue.
Any reason. First order.
You adopted a dog. You changed your mind. Whatever it is. Your first order is covered, no explanation required.
Damaged or wrong order
Contact us within 7 days with a photo. We'll send a replacement or refund. Your call.
The terms, plainly
Window
30 days from delivery
Return required?
No. Keep the litter.
Refund method
Original payment method
Processing time
5–7 business days
Applies to
First order, one per household
To claim
Email us. That's it.
How to claim it
Email support@catskills.co with your order number and a short note. We'll respond within 1–2 business days.
No forms. No return labels. No chat queues.
What it doesn't cover
The guarantee is for your first order, one per household. It's designed for evaluation, not repeated refunds on ongoing purchases.
Repeat orders, subscription renewals, and purchases made through third-party retailers aren't covered here. For subscriptions, cancellations, and shipping details, see the full Shipping & Returns policy.
Not sure yet? That's what the guarantee is for.
Your cat will still judge you. Just not for asking for a refund.